Chief Communications Officer
Virginie Nowak is group chief of customer experience at Access Bank, responsible for ensuring that CX is synergised across the bank’s subsidiaries in Africa and around the globe. She is a seasoned CX leader and certified practitioner with over 20 years’ experience. She sets the CX vision and delivers strategies that provide seamless experiences to customers in complex environments, leveraging evolving technologies. Based in Lagos, Nigeria, Ms Nowak has worked in Europe, Asia and the US across multiple industries, building on her knowledge of segmentation from baseline to luxury products, and management of front office, back office, retail and wholesale customer experience.